State Farm® Insurance Agent Matthew Arnold

"Thank you, B Morales, for your kind words and for taking the time to share your experience. It's great to hear that you've had such positive interactions with our team, especially Brandi. We're grateful for your trust in us and look forward to continuing to serve you."

"I appreciate you sharing your perspective. We did make an error during your homeowners policy switch, and I apologized for that several times while working quickly to get it corrected. What’s not reflected here is how difficult and unprofessional you were to work with throughout the process. An email was sent 11/03 confirming how you wanted the policy and for some reason that email didn’t make it to you, only your trustees. I always treat people with respect, and I expect the same in return. Mistakes can happen in insurance — what matters is how quickly they’re fixed. Even after resolving the issue, the tone and passive-aggressive comments continued, which made it clear we weren’t going to be a good fit. It was 18 days and 7 emails, only because you didn’t get my original email. No need to exaggerate. I truly hope your experience with your new State Farm agent works out better for you, and I wish you the best going forward. RESPONSE: 11/03/2025 You emailed Brandi about trust not being listed and you being account holder. She deferred the situation to me and 11/03 is the FIRST day I was involved. 11/03/2025 I sent an email and for some reason you were removed and it went to your trustees, who you included on the email chain originally. I apologized that this did not make it to you multiple times and will again; I am sorry. In this email I asked for clarification if you wanted the trust as AI or NI. I didn't know how to proceed and waited for your response. 11/20/2025 (19 days later) You sent me an email in a combative tone asking for my E&O, even though there has been no loss. A couple emails later I confirmed you wanted trust as AI and submitted the change. Once again, I am sorry for your frustrations with this situation. I hope you have a wonderful holiday. SECOND RESPONSE: Again, I apologized the "reply all" email didn't make it to you. I also apologize for assuming my email works, as it does daily. I explained multiple times why the delay happened and even tried to own it - but you constantly act like it isn't enough. I added the trust 11/21 and then you transferred to another Agent. I know you said, "I shouldn't have to order anything" but I do. After I submit the change, it takes about 7-14 days to process and get the document. I shared all the notes and filled in your new Agent so he knows where it is in the process. "

"Thank you, Elijah, for your kind words about Terron. We're glad to hear that you had a quick and easy experience with our team. We appreciate your feedback and look forward to serving you in the future."

"Thanks so much for the awesome review!! Terron will be thrilled to know he hit all the right notes for you! He's been practicing his "insurance solos" for moments like this. We are grateful you chose our agency. If you ever need help tuning up anything with your coverage, we've got your back! Welcome to the Matthew Arnold State Farm family "

"Salim, this review is legendary 😂 Terron’s walking around like he just won Employee of the Year, and Brandi and Misty are already bragging. We appreciate you big time — and we’ll definitely pass your “no rate increases ever” request up the chain to the universe 😉 — Matthew Arnold, State Farm Insurance"

"Your review is a testament to the hard work our team puts in every day. We are genuinely thrilled that effort translated into a five-star experience for you. Thank you for the wonderful recognition!"

"Thank you for your feedback! We're glad to hear you had a great experience with our team. If you need any further assistance, feel free to reach out."

"Thank you, Bradley, for your kind words about your experience with Terron. We're glad to hear that the process was smooth and that you're satisfied with the rates and service. If you need any further assistance, feel free to reach out."

"Thank you, Annette, for sharing your experience with us. It's great to hear that Terron provided you with quick answers and a smooth process. We appreciate your recommendation and look forward to continuing to serve you."

"Thank you so much Karen! Glad to hear the team was smiling :) You are welcome in any time."

"Thank you, Julio, for your kind words about Brandi. We're glad she could assist you and provide the information you needed. We appreciate your feedback and look forward to serving you again."

"Thank you, Oscar, for your kind words about Terron. It's great to hear that he was able to assist you effectively and secure a good rate. We appreciate your recommendation!"

"Thank you, Jennifer, for your kind words about your experience with Terron. We're glad to hear that his professionalism and knowledge made a positive impact. We appreciate your feedback and your 5-star rating!"

"Thank you, Mink, for your excellent review! We're glad to know you had a positive experience with our agency. If you have any more questions or need assistance, feel free to reach out."

"Thank you, Dave, for your kind words! We're glad to hear that you had a positive experience with our team. If you have any more questions or need assistance in the future, feel free to reach out."

"I don’t know what WE would do without Brandi, haha! So glad you love the office and Brandi. Let us know if you need anything at all. "

"Thank you, Lindsay, for sharing your experience with us! It's great to hear that Terron and Misty were able to assist you in finding the right coverage for your vehicles. We appreciate your recommendation and look forward to continuing to serve you. "

"Thank you! We're glad to hear that Terron was able to assist you effectively. If you have any more questions, feel free to reach out anytime."

"Thank you, Courtney, for your kind words and recommendation. We're glad to hear that our team was able to assist you effectively and help you save money. If you have any more questions or need further assistance, feel free to reach out anytime."

"Unfortunately, we can't see your claims history until we submit for underwriting. State Farm has an acceptable number of claims in the past, and you are over the amount. That did make a change to your auto insurance rate, but this is standard practice - not "greed". I do thank you for your 7 years of loyalty and also apologize that your claims made you ineligible. If you need anything else or want to speak with me about the issue, please let me know. I understand the frustration but taking it out on a local Agent's Google reviews doesn't seem right to me. "

"Thank you, Heidi! Finding the right insurance coverage is so important, and we’re thrilled we could help you navigate the process with confidence. "

"We think Terron is a rockstar and we sure are glad that you think so too! Thank you so much for the kind words and welcome to the family 🙏"

"Thanks so much for the kind words! We’re glad Terron made everything quick and easy, and that you’re enjoying the savings. We appreciate you joining our State Farm family!"

"Thank you, Arlae, for your kind words about Brandi's assistance. It's great to hear that updating your insurance was a smooth process and that you received your cards promptly. We appreciate your feedback and look forward to serving you again."